PRIVACY POLICY (incorporating Credit Reporting Policy) under the Privacy Act 1988


This Privacy Policy sets out how TRP Pakenham, part of Hallam Truck Centre & Bayswater Truck Centre - ABN 64 007 568 309 (together, "we, us, our"), collects, stores, uses and discloses your personal information in accordance with the Australian Privacy Principles ("Principles") and the Privacy Act 1988 ("Act").

This policy also sets out how we deal with your information if you (or an entity you are associated with) applies for or are extended credit with us or if we are acting as or as an agent of a credit provider ("Credit Information").

The kinds of personal information that we collect and hold

Personal information is defined in the Act to mean information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information is true or not and whether the information or opinion is recorded in a material form or not.

Examples of personal information that we collect and hold include your:

Most personal information we collect from you is solicited information. This means we have intentionally collected it from you. Sometimes we may collect unsolicited information, which is personal information we have unintentionally received.

This is not a common occurrence for us. If it happens, we will determine if we could have collected it from you as solicited information. If we determine that we could not have collected it as solicited information, we will destroy the information or ensure that it is de-identified. De-identification involves removing or altering information that identifies you or is reasonably likely to do so. This would include, for example, removing your name and address.

We may also collect the following kinds of Credit Information if you ask us to or we afford you credit or when we are acting as or as an agent of a credit provider:

Statement of Notifiable Matters

This applies if we collect information about you (or an entity you are associated with) to provide you with credit or consider your suitability as a guarantor or we are acting as or as an agent of a credit provider.

You should be aware that:

The above points are called 'notifiable matters' and are provided in accordance with the CR Code.

How we collect and hold personal information

We collect personal information from you in a number of ways, including:

Directly from you, such as;

We collect your information only by lawful and fair means.

We will only collect personal information directly from you unless it is impracticable to do so.

If we do not collect your personal information, we will be unable to provide the goods or services or both that you request. In some instances, you may deal with us on an anonymous basis or using a pseudonym (alias). For example, you can do this if you wish to discuss the features of a product we sell. However, you cannot do this where it is impracticable. For example, if you request a quote for a product we sell, it may be necessary for us to collect personal information to prepare and finalise a quote.

We will hold your personal information in a physical form (such as a paper file) in electronic form (such as on a computer database) or a combination of both physical and electronic form.

The purposes for which we collect, hold, use and disclose personal information

We collect, hold, use and disclose your personal information to:

We may engage external service providers and other entities to undertake tasks such as market research, processing payments, collecting accounts, assisting with promotions and providing technical services. These entities may have access to your personal information. They will only use your personal information for the purposes of performing their specific function.

As a franchisee, we may disclose your personal information to the franchisor. The links to their privacy policies are:

PACCAR Australia Pty Ltd

We may also disclose your personal information to our related body corporates.

In the event that we sell all or a part of our business to another party, that sale may include the transfer of your personal information.

We may also use your personal information for the purposes of marketing and providing you with promotional material. If you do not want us to use your personal information for this purpose, you may tell us at the "contact us" details below.

How you may access and correct your personal information that is held by us and how you may make a complaint

Accessing your personal information

If we hold personal information about you, we must, on your request, give you access to the personal information.

However, there are some circumstances where we are not required to provide you with your personal information even if you ask us to. These circumstances include:

You may request access to your personal information under the heading "contact us" below.

We will need to validate the identity of anyone making an access request, to ensure that we do not provide your information to anyone who does not have the right to that information.

We will usually provide you with access within 30 days of a request but in some circumstances it may take longer.

In accordance with the Act we may charge you for giving access to your personal information however the charge will not be excessive and will not apply to the making of the request.

Correction - By us

If we are satisfied that the personal information or Credit Information we have is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct it.

Correction - By You

If you believe that your personal information or Credit Information that we hold is inaccurate, out of date, incomplete, irrelevant or misleading, you may request us to correct it. You can contact us at the details under the "contact us".

We will normally resolve correction requests within 30 days of your making a request.

If we need more time to resolve your request we will notify you as to the delay, the reasons for it and seek your written agreement to a longer period.

In respect of Credit Information, if we consider it necessary in order to deal with your request, we may consult with a credit reporting body or another credit provider.


We are committed to maintaining your privacy in accordance with Australia's laws. If you wish to make a privacy complaint, you may do so at the details under the heading "contact us".

If your complaint is in respect of your Credit Information, then the following applies.

Information Security

We take reasonable steps to protect your information from misuse, interference and loss and from unauthorised access, modification or disclosure.

Websites and Privacy

We use cookies on our websites.

A cookie is a small text file placed on your computer by a web page server which may later be retrieved by a web page server. Like most other websites, our websites use cookies to collect information about your use of those websites.

Cookies allow website operators to assign a unique identity to a computer, which can be used to associated requests made to the website by that computer. Cookies indicate to a website that a computer has been there before and can be used to record things such as what parts of a website or other websites have been visited from that computer.

We use cookies for various purposes. A cookie is allocated to each internet browser that visits a web page belonging to us. This cookie does not allow us to collect personally identifiable information about you but is used:

We also use cookies to personalise your web browsing experience, including your access to services that we provide on our websites.

Our websites may use flash cookies for the purpose of fraud detection and investigation. These cookies do not store identifiable information and are not used for marketing or tracking of individuals.

If cookies are of concern they can be turned off.

If you do configure your computer so that you do not receive cookies, some of the functionality of our websites may not be available.

Disclosure of personal information to overseas recipients

We may disclose personal information (including credit information) to overseas recipients in order to provide their products and/ or services and for administrative or other management purposes.

Opt out of Marketing and/or Communication

If you are currently receiving any type of marketing or communication from Hallam or Bayswater Truck Centres and wish to be removed from one or more of these services, please email us indicating which messages you no longer wish to receive.


TRP Pakenham -

Hallam -

Bayswater -

Contact Us Post:

The General Manager

Hallam Truck Centre

PO Box 1267 Vesper Drv, Narre Warren VIC 3805

Fax: 03 9796 4499